Return & Exchange Policy

Return & Exchange Window

Returns and exchanges are accepted within 7 days of the delivery date. Requests raised after this window will not be accepted.

Our Quality Check Process

Once your item reaches us, our team inspects it to confirm it is unused, undamaged, and in its original condition, including packaging, tags, and certificates where applicable.

Conditions for Return / Exchange

To be eligible, items must be:

• Unused and unworn, with no signs of damage
• In their original packaging, including box, pouch, and any tags or certificates
• Accompanied by the original invoice or order confirmation

Items damaged due to misuse or normal wear, or missing original packaging, may not qualify for return or exchange.

How to Initiate a Request

1. Contact our support team within 7 days of delivery with your order number and reason for return or exchange.
2. Our team will guide you through the pickup or shipping process for the item.
3. Once received, the product goes through our quality check.
4. We confirm whether a refund or replacement will be processed.

Refunds

Approved refunds are credited to your original payment method after the quality check is complete. Timelines may vary depending on your bank or payment provider.

Non-Returnable Items

• Customized or personalized jewelry
• Items marked as final sale at the time of purchase
• Products without original packaging or invoice