{"id":1000838,"date":"2026-07-29T18:24:59","date_gmt":"2026-07-29T17:24:59","guid":{"rendered":"https:\/\/shaideeamore.com\/?page_id=1000838"},"modified":"2026-07-29T19:08:43","modified_gmt":"2026-07-29T18:08:43","slug":"return-exchange","status":"publish","type":"page","link":"https:\/\/shaideeamore.com\/hi\/return-exchange\/","title":{"rendered":"Return &#038; Exchange"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1000838\" class=\"elementor elementor-1000838\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab20728 e-con e-atomic-element e-flexbox-base e-181b04d\" data-id=\"ab20728\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"ab20728\">\n    \t\t<div class=\"elementor-element elementor-element-584ae9b elementor-widget elementor-widget-html\" data-id=\"584ae9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Playfair+Display:wght@500;600;700&family=Poppins:wght@300;400;500;600&display=swap\" rel=\"stylesheet\">\r\n\r\n<style>\r\n  \/* Palette pulled from the live site: white background, near-black text,\r\n     the same warm gold used in the ShaiDee Amore logo, thin sharp-cornered\r\n     buttons matching the \"SHOP NOW\" CTAs already on the site. *\/\r\n  .sa-policy {\r\n    --sa-white: #FFFFFF;\r\n    --sa-ink: #1A1A1A;\r\n    --sa-ink-soft: #5A5A5A;\r\n    --sa-gold: #B08D57;\r\n    --sa-line: #E7E4DE;\r\n\r\n    background: var(--sa-white);\r\n    color: var(--sa-ink);\r\n    font-family: 'Poppins', sans-serif;\r\n    max-width: 900px;\r\n    margin: 0 auto;\r\n    padding: 56px 32px 80px;\r\n    line-height: 1.75;\r\n  }\r\n\r\n  .sa-policy * { box-sizing: border-box; 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}\r\n\r\n  @media (max-width: 600px) {\r\n    .sa-policy { padding: 40px 18px 60px; }\r\n    .sa-title { font-size: 30px; }\r\n    .sa-faq-title { font-size: 24px; }\r\n  }\r\n<\/style>\r\n\r\n<div class=\"sa-policy\">\r\n\r\n  <span class=\"sa-eyebrow\">Shaidee Amore<\/span>\r\n  <h1 class=\"sa-title\">Return &amp; Exchange Policy<\/h1>\r\n  <div class=\"sa-title-rule\"><\/div>\r\n  <p class=\"sa-intro\">We want you to love every piece you wear. If something isn't right, here's exactly how our return and exchange process works.<\/p>\r\n\r\n  <div class=\"sa-section\">\r\n    <h2>Return &amp; Exchange Window<\/h2>\r\n    <p>Returns and exchanges are accepted within <strong>7 days<\/strong> of the delivery date. Requests raised after this window will not be accepted.<\/p>\r\n  <\/div>\r\n\r\n  <hr class=\"sa-hr\">\r\n\r\n  <div class=\"sa-section\">\r\n    <h2>Our Quality Check Process<\/h2>\r\n    <div class=\"sa-highlight\">\r\n      <p><strong>Please note:<\/strong> Returns are not processed directly. Every item we receive first goes through a quality check by our team. Based on the outcome, we process either a refund or a replacement.<\/p>\r\n    <\/div>\r\n    <p>Once your item reaches us, our team inspects it to confirm it is unused, undamaged, and in its original condition, including packaging, tags, and certificates where applicable.<\/p>\r\n  <\/div>\r\n\r\n  <hr class=\"sa-hr\">\r\n\r\n  <div class=\"sa-section\">\r\n    <h2>Conditions for Return \/ Exchange<\/h2>\r\n    <p>To be eligible, items must be:<\/p>\r\n    <ul>\r\n      <li>Unused and unworn, with no signs of damage<\/li>\r\n      <li>In their original packaging, including box, pouch, and any tags or certificates<\/li>\r\n      <li>Accompanied by the original invoice or order confirmation<\/li>\r\n    <\/ul>\r\n    <p>Items damaged due to misuse or normal wear, or missing original packaging, may not qualify for return or exchange.<\/p>\r\n  <\/div>\r\n\r\n  <hr class=\"sa-hr\">\r\n\r\n  <div class=\"sa-section\">\r\n    <h2>How to Initiate a Request<\/h2>\r\n    <ol>\r\n      <li>Contact our support team within 7 days of delivery with your order number and reason for return or exchange.<\/li>\r\n      <li>Our team will guide you through the pickup or shipping process for the item.<\/li>\r\n      <li>Once received, the product goes through our quality check.<\/li>\r\n      <li>We confirm whether a refund or replacement will be processed.<\/li>\r\n    <\/ol>\r\n  <\/div>\r\n\r\n  <hr class=\"sa-hr\">\r\n\r\n  <div class=\"sa-section\">\r\n    <h2>Refunds<\/h2>\r\n    <p>Approved refunds are credited to your original payment method after the quality check is complete. Timelines may vary depending on your bank or payment provider.<\/p>\r\n  <\/div>\r\n\r\n  <hr class=\"sa-hr\">\r\n\r\n  <div class=\"sa-section\">\r\n    <h2>Non-Returnable Items<\/h2>\r\n    <ul>\r\n      <li>Customized or personalized jewelry<\/li>\r\n      <li>Items marked as final sale at the time of purchase<\/li>\r\n      <li>Products without original packaging or invoice<\/li>\r\n    <\/ul>\r\n  <\/div>\r\n\r\n  <!-- FAQ SECTION -->\r\n  <div style=\"margin-top: 72px;\">\r\n    <h2 class=\"sa-faq-title\">Frequently Asked Questions<\/h2>\r\n    <div class=\"sa-faq-title-rule\"><\/div>\r\n\r\n    <div class=\"sa-faq-list\">\r\n\r\n      <div class=\"sa-faq-item\">\r\n        <button class=\"sa-faq-question\">How many days do I have to return or exchange a product?<span class=\"sa-faq-icon\"><\/span><\/button>\r\n        <div class=\"sa-faq-answer\"><p>You can request a return or exchange within 7 days of the delivery date. Requests after 7 days won't be accepted.<\/p><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"sa-faq-item\">\r\n        <button class=\"sa-faq-question\">Will I get an instant refund or replacement?<span class=\"sa-faq-icon\"><\/span><\/button>\r\n        <div class=\"sa-faq-answer\"><p>No. Once we receive your returned item, our team first performs a quality check. Based on the outcome, we process either a refund or a replacement.<\/p><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"sa-faq-item\">\r\n        <button class=\"sa-faq-question\">How long does the quality check take?<span class=\"sa-faq-icon\"><\/span><\/button>\r\n        <div class=\"sa-faq-answer\"><p>Our team inspects the product for wear, damage, and packaging within a few business days of receiving it. We'll keep you updated on the status.<\/p><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"sa-faq-item\">\r\n        <button class=\"sa-faq-question\">What condition should the product be in for a return?<span class=\"sa-faq-icon\"><\/span><\/button>\r\n        <div class=\"sa-faq-answer\"><p>The item must be unused, unworn, and undamaged, with its original packaging, tags, and invoice included.<\/p><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"sa-faq-item\">\r\n        <button class=\"sa-faq-question\">Can I exchange a product for a different design?<span class=\"sa-faq-icon\"><\/span><\/button>\r\n        <div class=\"sa-faq-answer\"><p>Yes, exchanges are allowed within the 7-day window, subject to the product passing our quality check.<\/p><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"sa-faq-item\">\r\n        <button class=\"sa-faq-question\">What if my product doesn't pass the quality check?<span class=\"sa-faq-icon\"><\/span><\/button>\r\n        <div class=\"sa-faq-answer\"><p>If the item shows signs of use, damage, or missing packaging, it won't qualify for a return or exchange, and it will be sent back to you.<\/p><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"sa-faq-item\">\r\n        <button class=\"sa-faq-question\">How will I receive my refund?<span class=\"sa-faq-icon\"><\/span><\/button>\r\n        <div class=\"sa-faq-answer\"><p>Approved refunds are credited to your original payment method after the quality check is complete. Timelines depend on your bank or payment provider.<\/p><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"sa-faq-item\">\r\n        <button class=\"sa-faq-question\">Are all products eligible for return?<span class=\"sa-faq-icon\"><\/span><\/button>\r\n        <div class=\"sa-faq-answer\"><p>Customized or personalized jewelry and items marked as final sale are not eligible for return or exchange.<\/p><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"sa-faq-item\">\r\n        <button class=\"sa-faq-question\">How do I start a return or exchange request?<span class=\"sa-faq-icon\"><\/span><\/button>\r\n        <div class=\"sa-faq-answer\"><p>Contact our support team with your order number and reason for return within 7 days of delivery, and we'll guide you through the process.<\/p><\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"sa-cta\">\r\n    <p>Have a question that's not answered here?<\/p>\r\n    <a href=\"\/hi\/contact-us\/\">Contact Our Support Team<\/a>\r\n  <\/div>\r\n\r\n<\/div>\r\n\r\n<script>\r\n  (function() {\r\n    var items = document.querySelectorAll('.sa-faq-item');\r\n    items.forEach(function(item) {\r\n      var btn = item.querySelector('.sa-faq-question');\r\n      btn.addEventListener('click', function() {\r\n        var isActive = item.classList.contains('active');\r\n        items.forEach(function(i) { i.classList.remove('active'); });\r\n        if (!isActive) item.classList.add('active');\r\n      });\r\n    });\r\n  })();\r\n<\/script>\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Shaidee Amore Return &amp; Exchange Policy We want you to love every piece you wear. If something isn&#8217;t right, here&#8217;s exactly how our return and exchange process works. Return &amp; Exchange Window Returns and exchanges are accepted within 7 days of the delivery date. Requests raised after this window will not be accepted. Our Quality [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1000838","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shaideeamore.com\/hi\/wp-json\/wp\/v2\/pages\/1000838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shaideeamore.com\/hi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shaideeamore.com\/hi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shaideeamore.com\/hi\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/shaideeamore.com\/hi\/wp-json\/wp\/v2\/comments?post=1000838"}],"version-history":[{"count":6,"href":"https:\/\/shaideeamore.com\/hi\/wp-json\/wp\/v2\/pages\/1000838\/revisions"}],"predecessor-version":[{"id":1000856,"href":"https:\/\/shaideeamore.com\/hi\/wp-json\/wp\/v2\/pages\/1000838\/revisions\/1000856"}],"wp:attachment":[{"href":"https:\/\/shaideeamore.com\/hi\/wp-json\/wp\/v2\/media?parent=1000838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}